The passenger profile of the TCDD has changed with the commissioning of the High Speed ​​Train and with the increase in the number of people more actively using information technologies. A passenger profile that uses technologies more effectively has emerged. Mobile channels are also included in the service portfolio with proliferation of smart phones. TCDD has initiated the EYBIS project in cooperation with HAVELSAN in order to improve service quality and facilitate accessibility to services based on these developments. The system was commissioned on 23 January 2014. The EYBIS has been designed as an infrastructure in such a way as to respond to modern needs by using today’s mobile technologies and is a project that will form the basis for TCDD’s 2013-2023 vision. The objectives of the TCDD, according to this vision, are the facilitation of ticket buying processes and bookings as the first step in a quick and hassle-free travel by means of the EYBIS Project; improvement in the quality of service, minimization of unnecessary ticketing, cost control and loss of time are among the objectives with the transition to e-ticket.
The Project is a ticket sales system with flexible schedules through various channels compatible with the logic of a high speed train, which will operate integrated with the TCDD´s Corporate Resource Management System. The System comprises the sales channels of an Internet website, travel agencies, box offices, handheld terminals, mobile applications, ticket vending machines and call centers. TCDD personnel will be able to plan their own workflow and likewise the passengers will be able to manage the areas related to themselves by means of the EYBIS. To make sure that EYBIS can enable these processes, all works and activities concerning ticket sales have been analyzed and categorized into modules as “manageable and can be changed”. Users can change these modules to the extent of their authorization. A “promotion module” has been designed under the EYBIS Project, different from other train ticket sales systems in the world. This promotion module can easily be used by the system administrators.
The unique design of the promotion module provides suggestions to passengers at the moment of sales, various offers and options based on the sales channel, characteristics, itinerary, previous purchases, number and price of tickets. Passengers can easily select the best ticket for themselves. Mobile sale channels are also supported in EYBIS independent from the type of operating system. These channels will be capable of addressing customer needs in a secure, quality and rapid manner with user-friendly screens. In the EYBIS system, passengers can select the seats that they want to reserve using the interactive in-car seating plan or the system can automatically assign a seat for them.
SMS service to mobile phones of passengers will enable ticket cancellation or change, acceptance to trains and ticket controls in a quick and timely manner. Ticket information is electronically kept in the system and controls and on-board services are conducted via “QR barcode”. To reduce long lines in ticket offices, ticket machines will be put into operation in addition to mobile channels. Thus, time losses while waiting in line to buy tickets will be minimized. The TCDD has always been a disabled-access friendly organization since its foundation. In this regard, EYBIS has disabled friendly interfaces to offer services to disabled passengers and by filling in an online form the disabled passengers will receive free assistance from TCDD personnel at the arriving station. Thanks to this feature of EYBIS, disabled passengers will travel more comfortably. The EYBIS system aims at improving the quality of on-board services as well. On-board controls and processes have been made easy and quick by means of the state-of-the-art handheld terminals.